Frequently Asked Questions

+If I place an order for stock items, when will they ship?

QualiTru strives to ship all orders same day.  On occasion, when an order is placed late in the day, it will ship out the next business day.  We ship via UPS and Federal Express.

+What is the recommended storage for the QualiTru Aseptic Septum?

Septums should be stored in a clean, cool, dry area away from extreme temperatures.  Recommended length of storage should not exceed two years.

+Can the QualiTru Septums be cleaned in place (CIP)?

Properly installed QualiTru Septa are designed to be cleaned in place.

+Does QualiTru offer custom fittings?

Yes.  Please call to obtain more information on the QualiTru fitting that will work best for your individual application.  Lead time on custom fittings is approximately 6 weeks.

+Can I install a QualiTru stainless fitting on a straight pipe?

Yes, you can install a QualiTru fitting on a straight pipe or a T.  However, the preferred sampling location is at an elbow because the turbulent flow allows for a more representative sample to be obtained.  An elbow location also allows for proper CIP cleaning.

+Are the 7 port and 12 port Systems compatible?

Yes, they are compatible but they are NOT interchangeable.

+Is there a proper way to insert the needle into the Septum?

+When installing the Septum into the stainless housing, how tight should the nut be?

The nut should be tightened by hand and then tightened an additional 1/8 turn with a wrench.  This creates a tight seal which will prevent leaking. Click Here for QualiTru’s Standard Operating Procedures.

+Are QualiTru products FDA compliant?

Yes, QualiTru products are FDA compliant. Click Here for Regulatory Approvals.