Technical Services Educational Training Program

QualiTru Technical Services Educational Training Program provides practical, industry-focused, expert-led training for fluid dairy processors who want to strengthen food safety culture, support compliance, and improve plant performance. The program helps teams reduce risk, strengthen preventive controls, improve audit readiness, and prevent costly issues before they affect product quality.

Our Technical Services Program supports daily decisions that help teams:

• Advance critical thinking and decision-making
• Strengthen food safety culture
• Improve product quality, shelf life, and process control
• Strengthen preventive controls
• Improve audit readiness
• Minimize contamination risks
• Reduce operational risk and improve efficiency

Helping Teams Move from Reactive to Proactive

Dairy plants face constant pressure to protect product quality, strengthen compliance, and prevent issues before they affect food safety, shelf life, or operational efficiency. However, when plants experience constant turnover and knowledge loss, teams can become stuck reacting to issues such as:

• Product holds and rework
• Sanitation failures
• Absent verification
• Environmental monitoring non-conformances
• Stressful audits

QualiTru Technical Services is designed to help teams make that shift. Through practical, plant-focused educational training, the program helps build stronger proactive teams who support preventive controls, are more consistent in following procedures, and show greater confidence in day-to-day decision-making. The result is a more robust and thorough approach to food safety, sanitation, process control, and continuous improvement.

Solve Persistent Operational and Safety Challenges

Even experienced dairy teams can struggle when training gaps, inconsistent procedures, and day-to-day pressures start to affect execution. Over time, those gaps can contribute to safety and quality risks, audit stress, inefficiencies, downtime, and preventable operational issues.

QualiTru Technical Services helps processors address the challenges that most often stand in the way of stronger preventive controls and more consistent plant performance:

• Underdeveloped food safety culture
• Skills gaps in the workforce
• Limited critical thinking and decision-making
• Inconsistent process controls and product quality
• Variability in sampling practices
• Ineffective clean-in-place (CIP) verification
• Non-conformances in environmental monitoring programs
• Failed or stressful audits and regulatory non-compliance

Who Does Technical Services Support Across the Plant?

QualiTru Technical Services is designed for dairy processors looking to strengthen skills across the plant, including:

• Frontline employees
• Quality Assurance (QA) and Quality Control (QC) teams
• Lab technicians and supervisors
• Sanitation teams and sanitation supervisors
• Production and operations leaders
• Plant managers
• Maintenance teams
• New employees 
• Experienced employees

So much of operational success depends on expertise. When you have the hands-on expertise gradually leaving and you lose tribal knowledge as experienced workers retire and there is a gap in work philosophy between generations, you need a way to retain that knowledge and expertise so you can call it up and infuse it into newer employees. An educational program like this, developed from years of experience and tribal knowledge, is the repository we need.

Elizabeth ‘Liz’ Allbright is the Operations Manager for Hiland Dairy Foods, Tyler Dairy facility

Four Core Educational Training Categories

QualiTru Technical Services is organized around four core training categories that address the most common knowledge gaps and operational challenges in dairy processing. Each area is designed to give teams practical, plant-relevant guidance they can apply to food safety, sanitation, process control, and leadership.

1. Food Safety and Regulatory Compliance: Topics may include Hazard Analysis Critical Control Point (HACCP), Preventive Controls, Good Manufacturing Practices (GMPs), Allergen Management, Appendix N, Root Cause Analysis (RCA), and Corrective and Preventive Action (CAPA).
2. Dairy Science and Microbiology: Topics may include dairy microbiology basics, dairy processing fundamentals, environmental monitoring, and aseptic sampling for statistical process control.
3. Sanitation and Hygiene Excellence: Topics may include sanitation and food safety, principles of cleaning and sanitation, sanitation and hygiene, and sanitation, equipment operation, and preventive maintenance.
4. Leadership and Culture Development: Topics may include food safety culture, communication, building a mature food safety culture, and leadership and supervisory skills for dairy operations.

What Your Team Gains

With the right training, focused on applicable, practical education, teams gain more than information. They gain the confidence to think critically, act earlier, troubleshoot more clearly, and work from more consistent standards.

• An understanding of the WHY 
• Confidence in daily decision-making
• Support for procedures and documentation
• Understanding the impact of sanitation effectiveness
• Sureness in sampling and verification techniques
• Clear troubleshooting approach
• Regulatory and audit preparedness

A Practical, Flexible Approach to Technical Services

QualiTru Technical Services is built around your plant’s specific needs. From the first conversation through training delivery and follow-up, the process is designed to provide relevant instruction, clear documentation, and actionable next steps that support stronger performance over time.

Each engagement may include:

• A training needs assessment report with a customized curriculum
• Electronic copies of training handouts
• Training sessions delivered according to an agreed upon schedule
• Training and attendance records
• A final summary report with performance metrics and recommendations for continuous improvement

Meet the Program Lead

Sabina C. V. Alexander is the Director of Technical and Scientific Services at QualiTru Sampling Systems. Sabina brings a deep passion for food safety and quality, backed by over eight years of leadership in dairy food manufacturing. Most recently, she served as Corporate QA Manager for 18 facilities across the Midwest, including plants producing fluid milk, yogurt, sour cream, dips, cottage cheese, ice cream, brewed teas, juices, and water. In this role, she served as FDA Liaison, Food Safety Culture Ambassador, and Laboratory Evaluation Officer—leading initiatives in regulatory compliance, audit readiness, and food safety troubleshooting.

Sabina is known for building strong partnerships with QA, maintenance, and operations teams, helping implement robust food safety plans, resolving quality issues, and supporting continuous improvement. She holds a B.S. in Food Safety and Quality and is currently pursuing her M.S. in Leadership and Organizational Development with concentrations in Food Safety and Project Management. She has food safety certifications from IFPTI, Michigan State University, and Quality Checked and is a Lead Instructor for version 2 of the Preventive Controls for Human Foods course.

Sabina is driven by a clear vision: safe food for everyone, and is committed to supporting others on that journey.

Train Your Team. Strengthen Your Plant. Protect Your Brand.

Whether you are exploring training for the first time or looking to strengthen an existing food safety and quality program, QualiTru Technical Services can help you identify priorities and map next steps. Complete the form below to schedule a FREE 30-minute consultation to discuss your plant’s training needs, food safety challenges, or opportunities to strengthen culture, compliance, sanitation, sampling, and process control.

Register for a Free 30-Minute Consultation